Hoe kunnen we u helpen?
1. Delivery 1.1 Where do you deliver, what are the delivery time and the costs? 1.2 Can you deliver to other countries? 1.3 Can I come pick up my order in person? 1.4 I have another question about delivery 2 - Order 2.1 What is the status of my order? 2.2 I would like to change my order, add or remove articles 2.3 I did not receive confirmation of my order? 2.4 My order is delivered as incomplete, one or more article are missing 2.5 I did not receive a trace & track number 2.6 My trace and track number is not working 2.7 I can not complete my order 2.8 I have another question about my order 2.9 Backorder - One ore more products are not available 3 - Payment & Invoices 3.1 What are the payment options for my country? 3.2 Where can I find my invoice? 3.3 I have a problem with the payment 3.4 I have another question about payment 4 - Cancellation & Returns 4.1 I want to cancel my order 4.2 My order is delivered with a damaged/broken article 4.3 My order is delivered but does not correspond to what I expected 4.4 I want to send my product for repair 4.5 I have another question about order cancellation & returns 4.7 I There are products missing in my orders 5 - Guarantee 5.1 What is the guarantee of my product? 5.2 I have another question about guarantee 6 - Products & Assortiment 6.1 A product is now sold out, (when) will it be available again? 6.2 I can not find a specific article on the site, can it be added to the assortiment? 6.3 I have seen the product elsewhere at a beter price. Can I benefit from the same price? 6.4 My coupon/discount code does/did not work 6.5 I have another question about your products and assortiment 7 - Loyalty program 7.1 I place an order as guest and did not reveice loyalty discount with my order 7.2 What is my loyalty level? 7.3 I have another question about the loyalty program 8 - General questions 8.1 I want to sign in or out of the newsletter 8.2 I have lost my password, I can not access my account anymore 8.3 I want to update my personal information. I have a new email, a new adress. 8.4 I would like to report a problem with the webshop 8.5 I have a suggestion for improvement 8.6 I would like to contact customer service with another question